Venue: via video conferencing
No. | Item |
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Apologies Minutes: Mr
Alun Williams , CLO – Policy and Performance and Mr
Geraint Edwards CLO- People and Organisation
apologised for their inability to attend the meeting. |
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Disclosures of personal interest (including whipping declarations) Members are reminded of their personal responsibility to declare any personal and prejudicial interest in respect of matters contained in this agenda in accordance with the provisions of the Local Government Act 2000, the Council's Constitution and the Members Code of Conduct. In addition, Members must declare any prohibited party whip which the Member has been given in relation to the meeting as per the Local Government (Wales) Measure 2011. Minutes: None. |
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Revised Concerns and Complaints Policy and Procedures PDF 4 MB Minutes: The Chairman welcomed to the meeting Ms Marie-Neige
Hadfield, Complaints and FI Manager to present the report on the Revised
Concerns and Complaints Policy and Procedures. The report had
been presented to the committee in order
to ensure that the Council had a robust and up-to-date Concerns and Complaints
Policy (corporate) which is compliant with the requirements outlined by the
Complaints Standards Authority (CSA). The Complaints and FI Manager reported that the Concerns
and Complaints Policy and Procedures had been reviewed and updated for
the following two reasons:- (i)to incorporate the vast organisational and
operational changes which had taken place since the last policy review in 2015,
which included the centralisation of the Complaints and FOI Service; and (ii) to ensure that the Council’s arrangements for managing corporate concerns
and complaints was compliant with the requirements stipulated by the Complaints
Standards Authority (CSA), which was introduced under the Public Services
Ombudsman (Wales) 2019 Act. In line with the
Model Concerns and Complaints Policy issued by the Public Services Ombudsman
for Wales (PSOW) the Policy document provided complainants with information
about how their concern/complaint would be managed by the Council. This includes guidance on the timescales of
the two-stage policy, how members of the public can make a complaint if they
were unhappy with the services provided (or not provided) by the Council and
how they can refer their complaint for independent, external consideration by
the PSOW or the Welsh Language Commissioner. It was reported
that the Concerns and Complaints Procedures document was an internal document
and provides guidance for staff with regards to the
operational arrangements that must be followed upon receipt, and during the
investigation, of a concern or a complaint.
This includes information on the escalation of a complaint from Stage 1
(informal resolution) to Stage 2 (formal investigation) and the role played by
Services and the Complaints and FOI Service in resolving and learning from
complaints. In the main, the
arrangements outlined within both the Policy and Procedures documents were
reflective of current working practices, particularly since the formation of
the central Complaints and FOI Service in late 2016. However, due to recent changes to
legislation, these documents also comply with Council’s statutory obligations
to ensure an effective mechanism of governance to oversee all complaints
activity within the Council – as detailed below:
i.
Bi-annual reporting to
the Cabinet of Elected Members (including the Council’s Annual Report); as per
the Public Services Ombudsman (Wales) 2019 Act.
ii.
Information on complaints
performance and the Council’s ability to handle complaints effectively would be reported to the Audit and Governance Committee at
least twice a year; in accordance with the Local Government and Elections
(Wales) Act 2021. Whilst the Concerns and Complaints Policy and Procedures being reviewed
at this time relate only to the Council’s corporate services (i.e. Planning
Service, Highways & Environmental Service, Finance Services etc.) separate
policies exist for the management of Social Services Complaints received by the
Council. Following questions from the floor and discussion on ... view the full minutes text for item 3. |
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Health and Wellbeing Strategy PDF 447 KB Minutes: The Chairman
welcomed to the meeting Mr Clint Middleton, Principle HR Officer,
Ms Lucy Barratt, Employee Health and Wellbeing Officer and Mrs Caroline
Lewis – Corporate Director to provide the Committee upon the Health and
Wellbeing Strategy 2021-2026. It was reported that this strategy had been developed following
one employee survey conducted just before the Covid-19 pandemic started and one
in December 2020. The aim of the strategy was to improve not only individual health
and wellbeing but also, as a result, that of the Council’s teams and services. The Strategy sets out key goals, under five
separate areas identified as ‘pillars of wellbeing’: •
Positive Environments •
Policies and Practice •
Healthy Lifestyle •
Mental Health & Wellbeing •
Culture and behaviour The initial focus would be on promoting
healthier lifestyle behaviours, a commitment to sign the Time to Change Wales
Pledge (working towards removing mental health stigma), a programme to
introduce Mental Health First Aiders and Wellbeing Champions across the
Council, and the creation of a Health and Wellbeing Steering Group with the aim
of achieving The Corporate Health Standard (Bronze) within the first two years. The strategy would be driven
the Employee Health and Wellbeing Officer in People & Organisation, but
with collaborative working across the Council. Members emphasised the need for Managers to
recognise the early signs of mental health issues in order to provide early
intervention. Also the need to address the pressure on
employees if the service was not at full capacity, as this would lead to stress
and pressure on the remaining employees in the service. Following questions on the floor, it was AGREED:- (i) to congratulate the
service on an excellent strategy; (ii) to recommend the
approval of the Employee Health & Wellbeing Strategy 2021-2026 at a future
Cabinet meeting; and (iii) a report on sickness
absences be presented at a future meeting |
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Forward Work Programme PDF 167 KB Minutes: It was AGREED to
note the Forward Work Programme as presented subject to the following:- (i) Sickness absence report as agreed under
item 4 above, be presented at a future meeting; (ii) Clic service
report – to include the Clic protocol in addressing referrals/enquires
received and referred to the relevant service for a response. It was suggested
that an officer from one of the services attend the meeting to facilitate the
discussion on this matter; and (iii) that the
Scrutiny Support Officer following the meeting would discuss with the Scrutiny Officer responsible for Thriving Communities
Committee that the Committee had recommended that this committee consider a report on Covid; in include information on the implementation
of the Safe zones within the Towns; due to the number of complaints received by
Members. (iv) an update
report on County Farms following on from the Task and Finish Group that would
be held next week |
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Minutes: It was AGREED to
confirm the minutes of the meetings held on the 25 November 2020, 19 February
2021, 18 March 2021 and 13 May 2021. |